agileanalysisapproachbestcapabilitychangechartscontrolcustomerdrivingfirstgetimpactimprovementleadersleadershipleanmanagementmappingmeasureneedperformanceproblemprocessqualityrelationshipsrightsigmasixsolutionsspcsponsorteamtestthinkingtodayunderstandunderstandinguseusingvaluevariationvisualvisualisingvoice