actionaiapproachautomationbadbestbillingbottleneckbottlenecksbuildbuildingcalendarcapacitychangeclarkeclientclientscreatingdebtdeliveringdesigndocumentdondoneeffectiveefficiencyengagementfeefinancialfindingfirmfirmsfirstfixingflatflowfourhiddenhourlyimproveimprovementjonathankanbanlawlawyerlawyeringlawyerslegallennonlessonsletlongmakemanagemanagementmanagingmarketingmattermelissaneedsoverwhelmpeoplepitfallspoliciespracticepricingprinciplesprocessproductivityprofitprofitablequalityreallyscaleservicesshanahansignssmallspacestarkstartstopsystemstaskteamtermthinkingtimtimeusingvaluevoicewaywithinwithoutworkworkflowworkflowswriting