airlineairlinesbankingbigboardroombrandbuildingbusinesscasechangeschangingcoalitioncovidcreditcustomercustomersdeadengagementfuturegoodhighimpactindustrymakemakingmarketmeasuringneedsnewscastnextopenpocastpracticalpredictionsprogramretailreviewsciencespotlightstatusstorysuccessvalueworld