Student success can be greatly improved through effective counseling and advising. The interaction between counselors or advisors and students is of an irreplaceable quality; both engaging the student with institutional programs and departments, and providing a strong support system for achieving academic or personal success. StudentZen's flagship service, the web-hosted RetentionZen, provides an ideal setting for the creation of a holistic counseling or advising process focused on Case Management, Early Alert, Counseling Journals, Counseling Reference Guide, Action Plans, and Reports.