Mastering the Art of Negotiation: Strategies, Insights, and Real-World Solutions
Explore the art of negotiation with a distinguished group of professionals in this Negotiation Skills Training Webinar - Kuwait. Today, we're joined by Darren A. Smith, a seasoned expert in negotiation strategies and the founder of the innovative Sticky Learning methodology. Darren will guide us through some of the most effective techniques for achieving success in high-stakes negotiations, drawing from his extensive experience.
Also joining us are Suha Isaac SCV, a dynamic facilitator and partner in bringing this invaluable knowledge to Kuwait, where she has been instrumental in fostering leadership and strategic negotiation skills across various sectors. Suha will share insights into how negotiation principles can be applied in the unique context of Kuwait's culture, especially for leaders in banking, education, and investment.
Additionally, we are joined by professionals like Farrah, Yousif, Hamad, and others, who will share their personal challenges and experiences with negotiation, providing real-world examples to enrich our discussion.
This session promises to be interactive and insightful, offering practical strategies that can be applied immediately. Darren will dive into the sticky learning approach, demonstrating how repetitive learning over time leads to meaningful behavioural change and long-lasting negotiation skills.
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You Can Read the Full Kantar Market Share Transcript Below:
Darren A Smith:
Hello and welcome.
Suha Isaac SCV:
Yeah. Hello everyone? Yes. Hello, hammed. Hello, Farrah. Hello, Yusef.
Yousif:
Hello. Hello. Hello everyone.
Suha Isaac SCV:
Hi, hammed. Thank you for joining.
Yousif:
Thank you.
Suha Isaac SCV:
Yeah, we're just gonna wait couple of morning, couple of minutes until um, we have more people because they're joining. And we are gonna start in two minutes maybe, Darren.
Darren A Smith:
We'll just see who else attends and then we'll begin.
Suha Isaac SCV:
Okay, great.
Suha Isaac SCV:
And of course, I know it's very difficult for people to join after working hours unless they're really interested in having some insight and a new, uh, let's say a new view about, uh, any topics that will be discussed in these kind of webinars. And, uh, I assume some of the people, I, I assume they have their, uh, I think their, their, uh, kids, uh, going to exams in this period of the time. And many people, let's say busy with starting, uh, preparing for their Christmas leave. So we're, we we're hitting the ground before the 20th of December when everybody actually will be switched off. .
Darren A Smith:
Makes sense.
Suha Isaac SCV:
Good. Yeah. Good, good. So the, the mic is yours. Can, uh, Darren, when you want us to start?
Darren A Smith:
Okay. Well, let's, um, see if we've got a few more people coming. This will be a very interactive webinar, so if you would like to come on camera, and if you would like to join in, I'd love to see your faces and we can chat about what challenges you have and how I can help. Hi. Good.
Suha Isaac SCV:
Yeah, how you,
Yousif:
Hi, how are you?
Darren A Smith:
Hello. I'm good. Good. I'm good. Farrah. Hello? Uh, you are on mute just in case you
Farah:
. Oh, sorry. I just said hi. Hi. Uh,
Darren A Smith:
I did some lip reading and I think I guessed. Uh, let's see if Hamed will join us. Can we coax him out? Hamed, do you fancy join us? Okay. And we've got, uh, someone else coming in. Okay. So bear with us while we just grab the late comers. Um, if you could, um, grab a piece of paper and a pen, it would be great. Um, just be some questions.
Farah:
Okay.
Suha Isaac SCV:
Okay. I think we have, um, SIA Hussein, thank you for joining us. And I think he, you want to start?
Darren A Smith:
It's all right. We've got Hamed coming back, so I've just, uh,
Suha Isaac SCV:
Okay.
Darren A Smith:
Admitting, um, and we've got another person, so bear with me.
Farah:
Mm-hmm.
Darren A Smith:
No, gone again. Okay, good. We have some tech problems. Let me just see. Uh, they were here then they've got over scratch. Okay. I
Suha Isaac SCV:
See. Yeah. Okay.
Darren A Smith:
It's four minutes past. Uh, is everyone all right if we start?
Suha Isaac SCV:
Yeah, I think we will. Yeah. So, uh, yeah. Good. So thank you everyone for being here on time and, uh, um, I honestly having a webinar, um, it's very new, let's say concept on the, on the Kuwaiti culture, specifically the, the working culture that we need to, um, invest in our, let's say, save time or time with our families just to gain some knowledge. And sometimes people think if the knowledge is a free, so it's worthless, but that's the contradict. We're trying to giving you some very, uh, precious, informative, uh, knowledge, which will drag you, of course, to continue and pursue your, um, digging more into these kind of subjects. So negotiation is very attractive and very, uh, let's say, let's, let's say it's very vague sometimes because people think, uh, the negotiation is just, let's say I can read a book and I can negotiate with any kind of clients I have, or partner or family or even our kids or whatever.
Suha Isaac SCV:
So negotiation, it's a little bit, uh, um, uh, there's a methodology and there's so many schools. Darren has one of very, uh, very, uh, interesting school of, uh, delivering this kind of knowledge called the sticky learning for that time. Uh, let's say partnering with Darren to bring these kind of, uh, methodologies to Kuwait, to empower our leaders and our, uh, let's say our experts in banking, education and investment, other kind of sectors, how they will negotiate, um, specifically in gaining, uh, the deal. There is a book written by Trump called The Deal, and this is how this guy or Trump reached the presidency. The deal, uh, I, I'm, I'm honestly ordering the book and I'm gonna read it because this is how people negotiate. It's all based on negotiation. So I'll leave the floor for Mr. Darren to introduce, to introduce himself and what is the sticky learning methodology that he come up with regarding the negotiations. So, Darren, please go ahead.
Darren A Smith:
Thank you. I'm gonna start with a question 'cause I don't like talking about myself. The question for everyone here is, what one problem would you like to solve in negotiation? And let me see if I can help you in the next 30 minutes. Now I've got a whole agenda of things, but if you could put in the chat or tell me what one thing do you wanna solve? Farrah, please.
Farah:
Um, I think especially as a woman, I think there's a gender aspect to it. So I kind of wanna get what I want without seeming too pushy. 'cause I think that pulls pushing men, especially who are sometimes usually your manager away when you're being too pushy.
Darren A Smith:
Oh, lovely question. Gender aspect. Alright, so I'm gonna talk a bit about push and pull in a little while. That's the bit I'd like you to look out for, which I think will help. Okay. Someone else, what's the one thing you'd like to solve so you get some value from the time you're spending here? Ef. Just 'cause you are here. Oh. Oh, Ahmed, go on. Ahmed, what's yours? He jumped in.
Ahmed:
Yes. Hello. Mr. D and Mrs.
Suha Isaac SCV:
Yes. Hello.
Ahmed:
Hi. Uh, actually one very frequent problem B is working in risk management is in, in many, in many ways, uh, finding a middle ground. Uh, and when we propose a solution for certain risk situations, uh, we find it difficult to mediate sometimes between different parties. I mean, just to reach a middle ground between different, uh, sides of the, of the argument. So that's, that's something that I'm frequently faced with.
Darren A Smith:
Okay. I think I understand what you're saying, Ahmed. I've written it down. Let me see if we can crack something here together. We also have about 10 minutes at the end for q and a. Um, who else would like to share, uh, one thing they'd like to solve in negotiation skills? Yu it's just 'cause you're in my eye line.
Yousif:
Yeah. Yes. Yeah, yeah, yeah. Hi. Then, um, uh, actually, uh, if we want to talking about the, uh, uh, uh, communication, how we, how we make the communication easy for the another parties. Okay. So, uh, for example, if we want, if we want to give any solutions about something that we have in our works, how we are summarize it and give it an easy way, easy idea or easy uh, uh, thinking.
Darren A Smith:
Lovely, lovely question. Alright, we'll just ask one more person, see if they've got something and then we'll move on. One more person. What do you have that you'd like to solve here today? Okay, we have no takers. Oh,
Darren A Smith:
Hamad. Go on.
Hamad:
Um, I'm always being afraid that I get outsmarted and being rejected. For example, I'm the head of customer service, so I always, I'm always in demand for something for my people and my managers always being, you know, outsmart me in something and then they reject it.
Darren A Smith:
Mm. Okay. I'm keen to know more. I'm not sure I can get it. Just tell me another 20 seconds on that so I can understand it a bit better. Please. Maybe an example,
Hamad:
Uh, for example, I always wanna expand my teams. I want some help from, I want some help for, uh, uh, increasing my head count, you know? Yeah. They always got something to reject me, like, improve your sales. Then we'll talk, do this and then we'll talk.
Darren A Smith:
Okay. Okay. I might have something for you, Hamad.
Hamad:
Alright. Okay.
Darren A Smith:
I may do right. We've got about 30 minutes together. So is everyone ready to rock and roll? Cool. Fabulous. Alright. First thing I'm going to do is let's talk about sticky learning. Not us promoting ourselves, but in terms of why don't we achieve behavioral change after training. What are your thoughts?
