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A:Hello,Mr.Johnson.How can I help you?
您好，约翰逊先生。请问有什么可以为您效劳？
B:I have asked three times for fresh towels to be delivered to my room.
我想要几条干净的毛巾送到我房间。我都叫了三次了。
A:Nobody has brought them to you?
没有人给您送过去吗？
B:I have been waiting for almost an hour!How can I take a shower without a towel?
我已经等了差不多一个小时了。没有毛巾我怎么洗澡？
A:I am terribly sorry,Mr Johnson.
十分抱歉，约翰逊先生。
B:I am very unhappy with your service.
我对你们的服务很不满意。
A:I understand.Let's see..you are in Room 401.I will personally bring you the towels now.
我理解，我看看...您住401房间。我现在给您送过去。
B:Thanks.I appreciate that.
谢谢，我很感谢。
A:It's the least I can do.And I can give you a discount for your entire stay with us.
我是我应该做的。而且我还可以为您在我们酒店的整个入住期间打折。
B:That's very kind of you.
你太好了！
A:It's my pleasure.I will be right up with your towels.
不用客气。我马上给您送毛巾上去。
