A:I'd like to see the manager,please.I have a complaint.
我要见经理，我要投诉。
B:I'm the manager.What seems to be the problem,ma'am?
我就是经理。有事吗女士？
A:Did you have housekeeping check our room before we checked in?
在我们住进来之前，你让你的客房管理人员检查房间了吗？
B:Why?What is wrong?
怎么了？有什么问题吗？
A:The toilet is broken,and the water is not running in the shower.
厕所坏了，淋浴器也流不出水来。
B:What's your room number?I'm terribly sorry about the inconvenience.We'll move you into 2002 immediately.That's a suite,but we'll charge the regular room rate.Please accept our apologies.
您的房间号多少？我对因此而给您带来的不变表示抱歉，我们马上帮您搬入2002房间。那是套房，但是我们只按照普通房间的价格收费。请接收我们的道歉。
A:Certainly.Thanks so much for helping.
当然，谢谢你的帮忙。
