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The Downsides of Being Very Emotionally Intelligent
By Tomas Chamorro-Premuzic and Adam Yearsley
Gemma is extremely caring and sensitive. She pays a great deal of attention to others’ emotions and is kind and considerate. Gemma is also quite optimistic. She is usually upbeat and remains positive even in the face of bad news. Her colleagues love working with her because they see her as a beacon of calm. No matter how much stress and pressure there is at work, Gemma is enthusiastic and never loses her cool.
Gemma’s manager enjoys dealing with her, as she rarely complains about anything, is reliable and dependable, and shows great levels of organizational citizenship. Indeed, Gemma is extremely trustworthy and ethical. Furthermore, Gemma’s personality also means that she is generally engaged at work, even when her boss is not doing a great job at managing her.
Who wouldn’t want to hire Gemma? In many ways, she seems like the ideal employee, someone with excellent potential for a career in management. If you agree, you are not alone: Most people would find Gemma’s personality a great asset, and not just in a work context. The main reason for this is Gemma’s high emotional intelligence (EQ), which explains all of the qualities described above.
Though definitions vary, EQ always comprises intrapersonal and interpersonal skills — in particular high adjustment, sociability, sensitivity, and prudence. Thousands of scientific studies have tested the importance of EQ in various domains of life, providing compelling evidence for the benefits of higher EQ with regards to work, health, and relationships. For example, EQ is positively correlated with leadership, job performance, job satisfaction, happiness, and well-being (both physical and emotional). Moreover, EQ is negatively correlated with counterproductive work behaviors, psychopathy, and stress proclivity.
But is higher EQ always beneficial? Although the downside of higher EQ remains largely unexplored, there are many reasons for being cautious about a one-size-fits-all or higher-is-always-better take on EQ. Most things are better in moderation, and there is a downside to every human trait. Let’s focus again on Gemma and explore some of the less favorable implications of her high EQ.
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