Description

Podcast: Bringing Customers Back - Part 2

Lufthansa Consulting’s aviation experts share their
perspective on the top four trends in customer experience and how they will
matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global
travel in time of the pandemic? What do
they expect in exchange for spending their money?

In this episode, our listeners will find out how
sustainability and personalized offers can be key for aviation stakeholders to
win customers back.

Contact Wolfgang
Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com

Moderator:

Dominique Bayer –
Consultant

Experts:

Wolfgang Bublitz –
Associate Partner and Head of Solution Group Customer Experience

Julian Wildtraut and
Vera Aurbach – Associate Consultants in the Solution Group Customer Experience

This episode includes:

Third trend -
sustainability: 01:37

Fourth trend –
personalized offers: 04:54

Outlook for
implementation of trends - 09:11