First Horizon Bank is a growing regional bank that spans the nation's fastest-growing population centers, from Texas to Tennessee to Florida. How does that expanding retail franchise meet consumers' digital needs? On this episode of the ABA Banking Journal Podcast — presented by Agri-Access — First Horizon's head of consumer and small business banking Shaun McDougall discusses:
- How consumer expectations have changed — where they expect seamless digital experiences and where they still value human interaction and guidance.
- How AI tools are empowering bankers at First Horizon to engage customers with the right resources at the right time.
- The role of the physical bank branch in First Horizon's footprint.
- What consumer banking operations can learn from small business banking, and vice versa.
