“Making those steps from one industry to another you get to experience the best of everything. You never become institutionalised or entrenched in one industry or culture. You take a little patchwork of experience with you wherever you go.”
On this week's episode of Leadership Lessons, Jo Carman, director of Plusnet, discusses the lessons she learnt from her "squiggly" career, the major overhaul of Plusnet's customer offering and the challenges she faced when pitching her vision to Plusnet employees.
She also explains how she balances her role as director with being a chief marketing officer, including the "pitfalls of not setting boundaries".
Credits:
Presenter: Éilis Cronin
Producer: Til Owen
Artwork: David Robinson
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