Have you ever found yourself ruminating over a difficult conversation at work? Our guest on this episode is here to help. Amy Gallo is an expert on human conflict. She is Harvard Business Review’s contributing editor, co-host of the Women at Work podcast and author of two books on conflict. The latest is called Getting Along, How To Work With Anyone, (Even Difficult People).
In her book, she identifies eight types of difficult people which will probably be all too familiar to listeners, including the insecure boss, the passive-aggressive peer, the know-it-all and the tormentor. She offers practical strategies to deal with each type of person, as well as advice on how you cope personally with the fall out, from understanding why these battles can be so troubling and how to let them bother you less.
MT's Kate Magee and Éilis Cronin also discuss whether Chaos Monkey theory is a good way to run a business and look at new research, which says most people are too frightened to take the top job.
You can read MT's interview with Amy Gallo here: XX
Credits
Presenters: Kate Magee and Éilis Cronin
Production: Nav Pal
Artwork: David Robinson
Special thanks to Amy Gallo for joining us.
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