🎙️ Handling Upset Insurance Customers: Premium Increase Scripts That Work
As independent insurance agents, we've all faced it — clients upset about premium increases. How you handle these conversations can make or break trust, retention, and even your team's confidence. In this episode of the Ridiculously Amazing Insurance Agent Podcast, Kelly Donahue-Piro shares proven scripts, tips, and strategies to help you and your team navigate these tough moments with ease and empathy.
💡 What you'll learn in this episode:
📝 Why clients really get upset about premium increases — and how to empathize
🎭 Proven step-by-step scripts you can use when clients call frustrated
📞 How proactive renewal reviews outperform reactive remarketing
🚀 How to train your team with role-playing, coaching, and checklists
💪 Tips for maintaining carrier relationships while keeping clients happy
✅ Whether you're new to the industry or a seasoned agent looking to improve retention, this episode will help you prepare your team to handle tough calls calmly and professionally.
✨ Remember: if you don't spend time preparing, you'll spend time repairing.
👇 Tune in, subscribe, and share this episode with your team today!
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