Fans of the movie Her will remember “Samantha” as the AI who connected with a human because of her ability to express deep empathy. That’s what Michelle Zhou, cofounder and CEO of Juji, references when explaining what her company aims to do: create empathetic and responsible artificial intelligence agents. By focusing on human-machine symbiosis, Zhou has worked toward creating AI chatbots for different types of use cases, from personalized healthcare to conducting interviews.
Show notes
Conversation with Michelle Zhou (1:35)
Juji builds empathetic and responsible AI chatbots (0:45)
Humans feeling more comfortable with machines (3:48)
Where did the name Juji come from? (4:55)
Books by Cilfford Nass, a renowned Stanford researcher on human-computer interaction (8:02)
Kim Scott speaking about ruinous empathy (15:29)
Eye roll, please (21:51)
Target the biggest market possible (21:54)
We should be able to explain how we design and train AI systems (29:41)
Listener question (26:48)
From Ari via email:
I’d like to hear All Turtles’ leadership team’s reaction to a quote in the Wired interview of Geoff Hinton: “[There’s a question of whether] regulators should insist that you can explain how your AI system works. I think that would be a complete disaster.”
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