Airbnb, Uber, and Facebook have had the public turn against them when their products caused damage. Even if the founders of these companies had good intentions, they could have made better use of data and AI to measure the impact of their products. It’s time to update the MVP acronym from Minimum Viable Product to Minimum Virtuous Product. Companies should strive to build morally sound design principles from the start with accountability, explainability, and transparency.
Show notes
Hemant Taneja’s book Unscaled: How AI and a New Generation of Upstarts are Creating the Economy of the Future (referral fees will be donated to charity)
Hemant Taneja, managing director at General Catalyst
Ronda Scott, marketing partner at General Catalyst
Companies must consider the long-term consequences of what they build (2:43)
How does your mission fit into where innovation is going? (4:00)
Accountability, explainability, and transparency (4:28)
China’s positioning post-GDPR (4:35)
The importance of a diverse team (6:30)
What does diversity mean? (7:18)
Why regulation matters (8:19)
No zero-sum (9:30)
Credit Karma (10:39)
Spot, an AI for workplace harassment and discrimination reporting (11:30)
Amazon same-day delivery and unintended discrimination (13:58)
How do you catch these kinds of things before they cause damage? (14:29)
What can go wrong even if the algorithm does its job (15:04)
When and how should consumers hold companies accountable? (16:13)
The chain of accountability (18:40)
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