In this episode of The Turnover, hosts Chris Caramanica, Mark Sharp, and Paul Rhodes explore the concept of weaponized incompetence, sharing personal anecdotes and examples from the maintenance industry. They discuss the importance of communication and accountability in addressing incompetence, and how it can impact career advancement. The conversation then shifts to a light-hearted discussion about barbecue skills and their correlation with maintenance skills, emphasizing preparation and patience in both areas.
00:00 Introduction and Humor
03:35 Understanding Weaponized Incompetence
12:37 Identifying and Addressing Incompetence
21:19 Barbecue Skills and Maintenance Skills
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