Description

A single disappointed customer can create a big impact on your business's reputation. Learn how to handle negative reviews, harness the power of negotiation strategies, and showcase your commitment to customer satisfaction.

Time Stamps

• 00:45 - Episode Intro
• 04:24 - Importance of Reputation and Referrals
• 06:27 - Impact of Reviews and Personal Experiences
• 09:01 - Handling Disappointed Customers and Negative Reviews
• 09:49 - Identifying Ideal and Anti-Customer Profiles
• 18:03 - Addressing Negative Reviews
• 25:51 - Addressing Disappointed Customers in General
• 29:21 - Understanding and Mirroring the Customer's Perspective
• 30:11 - Chris Voss's Negotiation Strategies
• 33:27 - How's Your Customer Service?
• 38:07 - The Impact of Disappointed Customers on Employees
• 41:09 - Understanding Customer Concessions
• 47:05 - The Importance of Clarity and Expectations in Business

Ready to take your contracting business to the next level? Subscribe to The Cashflow Contractor today and get instant access to the FREE Ultimate Buyer's Guide for Contractors!

Don't miss out on essential insights, tips, and strategies to boost your profits and streamline your operations. Subscribe now and download your exclusive guide to securing more clients and maximizing your earnings.

Resources

• Need Marketing Help? We Recommend Benali
• Watch On Youtube
• Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
• Have Questions? Email us

More from Martin

• theprofitproblem.com
• annealbc.com   
• Email Martin
• Meet With Martin
• LinkedIn
• Facebook
• Instagram

More from Khalil

• benali.com 
• Email Khalil
• Meet With Khalil
• LinkedIn
• Facebook
• Instagram

More from The Cashflow Contractor

• Ask Us A Question
• Sign Up For A Free Consultation
• thecashflowcontractor.com 
• Email The Cashflow Contractor
• LinkedIn
• Facebook
• Instagram