Can an ice cream shop outshine a global consulting giant? In this episode, Matthew Cox breaks down what makes Salt & Straw a masterclass in customer experience, and why firms like McKinsey often miss the mark when they lean too hard on analytics and data-driven decisions.
From the joy of sampling ice cream to the cold world of business consulting, we explore how the human experience often gets overlooked in today’s economy. Plus, insights from sports analytics and real-world business practices that challenge the numbers-first mindset.
🎧 Keywords: Salt and Straw, ice cream, customer experience, analytics, human experience, business consulting, McKinsey, sports analytics, economy, data-driven decisions
