Eli Portnoy, serial founder and CEO of BackEngine, joins Natalie Binns to talk about why staying close to your customer is essential at every stage of the startup journey. In this episode, Eli shares how he built BackEngine after experiencing first-hand how easy it is to lose direct access to customers as your business grows. They discuss product feedback loops, building with empathy, and what it really means to be customer-obsessed in a scaling company.
