Hooked on cruising — or just cruise-curious? This week, we’re taking you beyond the buffet and Broadway shows for an insider look at what really makes Royal Caribbean a standout choice for families. Our guest, Diego Velez, Strategic Account Manager at Royal Caribbean, joins us to share everything from multi-gen travel tips to ship innovations and the magic of their private island, Perfect Day at CocoCay. Whether you're a first-time cruiser or a seasoned sailor, you'll get the scoop on what’s new, what’s next, and why Royal Caribbean keeps raising the bar at sea.
Key Takeaways
Royal Caribbean is Built for Every Generation - With award-winning kids and teen programs, adult-only spaces, and multi-gen-friendly activities like shows, excursions, and even bumper cars, Royal Caribbean makes it easy for families to vacation together and separately.
Innovation Sets Royal Caribbean Apart - From surf simulators and zip lines to the North Star viewing capsule and the largest waterpark at sea, Royal Caribbean continues to lead the industry in onboard experiences that wow cruisers of all ages.
Private Destinations Elevate the Experience - With Perfect Day at CocoCay — and more exclusive destinations on the horizon — Royal Caribbean gives guests unforgettable beach days with a mix of complimentary fun and upgraded luxury, all backed by trusted service.
Resources:
Royal Caribbean: https://www.royalcaribbean.com/
Connect with Diego Velez: https://www.linkedin.com/in/diegoalexandervelez/
Connect with Hosts:
This podcast! https://themeparksandpassports.com/
Melissa’s company, Spellbound Vacations, LLC: https://spellboundvacations.com/
Heidi’s company, House of Mackey Travel: https://houseofmackeytravel.com/
Melissa on Instagram: https://www.instagram.com/spellbound_vacationsllc/
Heidi on Instagram: http://instagram.com/houseofmackeytravel
Key Episode Timestamps:
[00:00:00] Introduction to Diego Velez and his role at Royal Caribbean
[00:01:36] Diego’s career journey from land and air travel to cruising
[00:02:58] Why Royal Caribbean is an ideal fit for multi-generational family travel
[00:04:45] Overview of Royal Caribbean’s ship variety and flexible vacation styles
[00:05:28] Breakdown of Royal Caribbean’s nursery and Adventure Ocean kids programs
[00:06:56] Teen spaces, counselor qualifications, and enrichment-focused programming
[00:08:00] Onboard activities: rock climbing, FlowRider, laser tag, escape rooms, and more
[00:10:05] Family bonding through shared activities like zip lining and bumper cars
[00:11:48] Broadway-style entertainment, AquaTheater, and show highlights
[00:13:15] Why Royal Caribbean’s service and crew make a lasting impression
[00:14:57] What to expect on older vs. newer ships (and why even small ships shine)
[00:16:35] Diego’s take on the trivia, karaoke, and onboard community vibe
[00:21:00] What makes Perfect Day at CocoCay stand out — and what’s included
[00:24:03] Thrill Waterpark, Chill Island, and other areas of CocoCay explained
[00:25:35] Introducing Hideaway Beach for adults and options for older teens
[00:27:00] Navigating the 18–20 age gap with activities and entertainment
[00:29:10] Diego’s favorite itineraries with his son — Greek Isles and Western Caribbean
[00:32:50] How cruising creates international friendships and cultural connections
[00:34:38] A small-world story connecting cruise guests across the globe
[00:36:05] Why Royal Caribbean wants more “new-to-cruise” families onboard
[00:37:00] The magic of cruise camaraderie and guest connection
[00:38:03] What’s next: Star of the Seas, Legend, and Perfect Day expansions
[00:41:20] Destination development plans in Nassau, Cozumel, and Costa Maya
[00:44:35] Heidi and Melissa’s upcoming Royal Caribbean cruise plans
[00:45:30] Would You Rather: Poolside Bar or Piano Bar
[00:46:35] Wrap-up and final thank you to Diego Velez
Music is Homesick by Luke Bergs & Waesto and Ukulele Trip Version 60s
