This year we launched a new customer support product, 100,000+ people joined Jam, and big companies signed up entire teams! So, it was time to rethink how we welcome users to a new way of reporting & fixing bugs. Today, Jam designer, Martin, and developer, Petar, get into the details and challenges of building new onboarding flows to make it easy for anyone to start Jamming - no matter how they found it!
We discuss:
00:23 Martin’s classic lil roast of our old onboarding
02:28 Figma tour of Jam’s new onboarding flows for self-serve & ‘invite your team’
07:01 The first-ever question in Jam onboarding
08:04 Getting data from prototypes before launching to our users (community surveys & Maze)
13:20 Illustrations vs. the actual product UI to make onboarding easier
16:39 Petar gets into variations for edge cases, live from our PR environment!
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