Empathy - you either have it, don't get it, fight against it or lean in knowing it's more than just an emotional thing.
Empathy isn't just a buzzword it is a fundamental part of today's leadership model, customer centric, employee centric, service centric culture - the must have competency - attribute.
How is your empathy showing up? How are you developing your culture around empathy? How are you mentoring your young leaders or newly promoted leaders and what about those that have been around for a while and just don't think empathy has anything to do with managing and leading?
