A nationwide air-traffic shutdown by the FAA - talk about a public crisis - well there you have it.
I was one of the unlucky caught in that travel nightmare recently. After 15 hours that was supposed to be 5 hours, I witnessed a lot and reflected on how well leaders do or do not prepare their staff for things when it ALL goes wrong. This of course on the heels of SouthWest Airlines holiday breakdown still fresh in travelers minds.
So, how are you discussing and preparing your team for 'breakdowns'? Are you ready? Will the strength of your culture support the weight of the crisis?
