Title: Set Clear Escalation Triggers
Description:
Define clear escalation points when issues cannot be resolved at the frontline level. Teams need to know when and how to elevate problems, so they are addressed at the appropriate management tier without delay.
Timestamps:
00:00 – Introduction
01:15 – Defining the Purpose Of the Episode
03:45 – Industry Research
06:30 – Real-World Example
08:00 – Key Differences and Application
10:00 – Conclusion and Takeaway
Resources:
The Continuous Improvement Lab: https://www.karassinnovations.com/blog
Book: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW
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