Unlock the Future of Retail Banking | Women of Community Banking Podcast Roundtable
Welcome to the second roundtable episode of the Women of Community Banking podcast—“The Future of Retail.” Join host Anurag Mukherjee as he sits down with two powerhouses of retail banking: Michelle Kile, Chief Retail Officer of Washington Trust Company, and Lysa M. Barbano, Market President for Florida at VyStar Credit Union.
In this packed 40-minute conversation, these veteran leaders share their candid insights on:
How the definition of retail banking has evolved over the past five years
Personalization vs. efficiency: Balancing scale, technology, and human touch
The enduring role of branches and why brick-and-mortar isn’t going away
The impact of AI, fintech disruptors, and digital transformation
Controversial takes and “sacred cows” of the industry
Advice for building a retail banking network from scratch today
Whether you’re a next-gen digital user, a lifelong branch loyalist, or an industry insider, you’ll find gold nuggets of wisdom on building stronger customer relationships, future-proofing your retail strategy, and making banking “sexy” again.
Tune in, share, and be part of shaping the future of community banking!
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