Summary
In this conversation, Peter Kourounis, Chief Growth Officer of 1-800-Plumber +Air, shares insights into the franchising world, particularly in the home services sector. He discusses his journey from franchisee to franchisor, the importance of balancing multiple roles, and the key attributes that make a successful franchise candidate. Peter emphasizes the significance of leadership, customer service, and the use of technology in enhancing business operations. He also addresses challenges in technician recruitment and retention, highlighting the need for a supportive work environment. Overall, the discussion provides a comprehensive look at the dynamics of running a successful franchise in the home services industry.
Takeaways
Peter Kourounis has a unique perspective as both a franchise owner and a franchisor.
Balancing multiple roles requires effective time management and support from a good team.
Franchise candidates should have clear goals and understand what they want from their investment.
Financial independence is crucial for potential franchisees to mitigate risks.
Leadership skills are essential for managing a blue-collar workforce effectively.
Franchisees must be community builders and engage with their local markets.
Understanding customer interactions is key to providing quality service.
The onboarding process for new franchisees can take between 10 to 20 weeks depending on individual circumstances.
Investing in technology can significantly enhance customer engagement and operational efficiency.
Retaining skilled technicians requires creating a supportive and appreciative work environment.
#homeservices #plumbingfranchise #hvacfranchise #1800plumber+air
