Tyann Marcink Hammond – Touch Stay’s Queen of Guest Experience – is the special guest on today’s show.
Learn:
Tyann picked Conrad O’Connell and BuildUp Bookings for her favourite brand, and gave Amber Erickson-Hurdle a special individual shout-out.
Special offer!
Use code HCH10 to get 10% off your first annual subscription with Touch Stay (offer valid until 30 June 2024).
3:38 Starting out with family one-upmanship
6:44 In the early days, people sent cheques through the post
9:06 How to deal with ever-rising guest expectations
11:41 How a Touch Stay digital guidebook can amaze your guests
13:47 How to sign up for Touch Stay
17:01 Guests love Touch Stay – and often mention it in reviews
19:44 How often you should communicate and when
22:56 How communications can help you get better reviews and more direct bookings
24:50 Asking for a review can help you get top marks every time
25:41 The big trends: experiential and transformative travel
27:47 The upsells you can offer and how Touch Stay can help to market them
29:27 No 1 piece of advice: quality and timely communication
31:16 Individual shout-out: Amber Erickson Hurdle
32:06 No 1 lesson learned from being an experienced host: use white linens and towels
32:48 Favourite brand in the STR space: Conrad O’Connell and BuildUp Bookings
Links:
James Varley: https://shorturl.at/rstAB
Holiday Cottage Handbook website: https://shorturl.at/xLMRY
Free newsletter: https://shorturl.at/xLMRY
Free e-book: https://shorturl.at/imtW6
Survey: https://shorturl.at/axOV6
Tyann Marcink Hammond: https://www.linkedin.com/in/tyannmarcink/
Touch Stay: https://touchstay.com/?utm_source=HolidayCottageHandbook&utm_medium=email+social&utm_campaign=airbnb
Petition to reverse government plans to abolish the furnished holiday lettings tax regime: https://rb.gy/u0n35j
Sponsor links:
HCH Financial Services: https://www.hchfs.com/ Call: 0333 1234 536 Email: advice@hchfs.co.uk
Hosthub: www.hosthub.com/hch
Mentions:
Amber Erickson-Hurdle: https://www.linkedin.com/in/theamberhurdle/
Conrad O’Connell: https://www.linkedin.com/in/conradoconnell/
BuildUp Bookings: https://www.buildupbookings.com/
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Email the show: james@holidaycottagehandbook.com
