Dive into the future of marketing in this thought-provoking episode. Discover how AI is revolutionizing Customer Journey Orchestration (CJO) — transforming linear funnels into dynamic, personalized loops that foster lasting customer relationships.
We’ll unpack insights from two standout sources:
• “AI in Marketing 2025: A Masterclass in Customer Journey Orchestration” – A YouTube masterclass that showcases how AI enables marketers to build enduring engagement by analyzing behaviors and orchestrating every touchpoint with precision. YouTube
• “Beyond the Click: Mastering Customer Journey Orchestration with AI” – Hosted by digital marketing leader Rohit Shetty (August 6, 2025), this podcast post breaks down how AI transforms each stage of the customer journey—awareness, evaluation, purchase, and loyalty—through real-time personalization and predictive automation. Rohit Shetty
Tune in and explore:
What is Customer Journey Orchestration—and why is the traditional marketing funnel obsolete?
How AI empowers hyper-personalization at scale: from cart abandonment recovery and chatbots to churn prediction and champion identification.
Essential tools in the AI-CJO toolkit: Braze, Insider, Salesforce Marketing Cloud, and Pega—designed to adapt, orchestrate, and elevate the customer experience. Rohit Shetty
Whether you're building loyalty, streamlining conversions, or aiming for scalable, intelligent marketing, this episode provides the roadmap. Moving beyond the click, it's time to craft customer experiences that resonate—and last.
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