Timestamps0:00 Opening Thoughts & Introductions13:05 Engagement Optimised Matchmaking (EOMM)43:15 Matchmaking55:10 The Community Is Getting Angrier?1:15:50 State of Balance1:31:28 Outlier Heroes1:42:18 Release Cycle & Hero Schedule2:05:45 Professional Play & The Glass Ceiling of Hero Shooters2:38:40 Concluding Thoughts
