Episode Summary:
Conflict is inevitable in any workplace, but how we handle it can make all the difference in our growth, relationships, and reputation. In this episode of The Glass Sessions, Courtney and Lauren get candid about the moments when tensions rise on the job, and the strategies they’ve found most effective for navigating those situations with clarity, empathy, and professionalism.
Whether you’re dealing with a difficult teammate, navigating feedback, or trying to hold your boundaries at work, this conversation will give you tools to feel more confident and grounded when conflict arises.
In this episode, we cover:
Why conflict isn’t always a bad thing, and how it can actually be a sign of engagement
The difference between healthy disagreement and toxic behavior
Scripts and mindset shifts to help you approach tough conversations
Real-world examples from our own careers (yes, including mistakes!)
When to escalate and when to let it go
Timestamps:
00:00 Side Chat and what we've learned recently
05:29 Building Sustainable Habits
11:08 Conflict In the Workplace discussion
22:06 Conflict between departments strategies
24:06 Navigating conflict with your manager
37:10 Effective Escalation Models
45:12 Direct Conversations in Conflict
48:31 Is This Okay? Handling Unusual Tasks
Quote we loved from this episode:
"The goal isn’t to win the conflict - it’s to move forward with more clarity and respect."
Links & Resources:
If you’re interested in one-on-one career advising or want to partner with The Glass Advisory to support your growing business, visit us at theglassadvisory.com.
