In this episode, we dive into the art of hospitality with Remco Groenhuijzen, the General Manager of Mövenpick Amsterdam. Remco shares the essence of Mövenpick’s unique 'Heartists' approach — a blend of heart and art that creates memorable guest experiences. From empowering staff to genuinely connect with visitors to making each stay truly personal, Remco unpacks how 'Heartists' transforms the hotel industry.
Listen in as we explore what it means to combine passion with creativity, the evolving expectations of modern travelers, and how true hospitality is much more than just a service — it's an art. Whether you're in hospitality or just fascinated by what makes a stay extraordinary, this episode has something for everyone.
