In the podcast, Rocco Bova shares his journey from a waiter in London to managing a luxury hotel in Yucatan, emphasizing the changing landscape of the hospitality industry. He discusses the decline of loyalty among the newest generation and the importance of creating brand ambassadors instead. Rocco highlights the role of technology in hospitality, noting its impact on human interaction, and shares his vision for a new project called Humble House. He stresses the need for companies to treat employees like family and learn from past crises, advocating for a shift in the industry culture. The podcast concludes with Rocco's plans for a summit aimed at inspiring change in hospitality.
