When looking at the success or failure of product adoption and utilization across the HR tech and Work tech space, it's easy to point to the software and technology as the root cause. Organizations often times purchase expansive HCM systems (sold to them with the promise of all-in-one functionality) and delay the activation of certain modules because it's "too much to take on at once".
Narrator: Those modules never did get turned on.
While slick UI and intuitive UX design certainly help product utilization, the biggest factor for success when launching a new system is the implementation strategy and execution. Not just the software implementation, but the internal implementation. My guest, John Baldino's been helping companies navigate successful implementations since Hanson was topping the charts with their debut hit "MMMBop". Join us to get John's thoughts on implementation, HR's main focus across market segments, and his affinity for pirate garb.