Join Scott Moore, CEO of Covalent Partners, as he discusses how important it is to provide an easy and positive experience for your customers.
Scott is an avid Red Sox fan and a fan of Boston sports in general. When NESN offered him a deal to add another sports team onto the station he was more than thrilled to take them up on the offer.
Listen in to hear what happens when Scotts code disappears and his experience in trying to get a new code to complete his offer.
It's important to honor your offers and to provide your front line with tools and authority to make it right for your customers.
