Summary
In this conversation, Katie Howell discusses the importance of understanding the human element in business, particularly in the beauty industry. She emphasizes the significance of the nervous system and how stress impacts skin health. By building trust with clients and focusing on relaxation, practitioners can achieve better results. The conversation also covers practical tips for skincare treatments and the need to address the root causes of skin issues rather than just the symptoms.
Chapters
00:00 Introduction to Client Success
05:51 Understanding the Nervous System
12:54 The Impact of Stress on Skin Health
18:30 Building Trust Through Listening
25:11 Finding the Root Cause of Skin Issues
33:53 Using Tools Wisely in Treatments
41:54 Conclusion and Future Learning
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