In this episode of The DTC Insider podcast, Brian Roisentul sat down with Stephani Clymer, founder of Common Thread. She spent nearly two decades in the retail industry, starting with her dream boutique for maternity clothing, "Expecting".
Over time, she navigated economic downturns, rebranded her business, and transformed it into what we now know as Common Thread. Along the way, she built a strong in-store culture, embraced e-commerce, and adapted to shifting consumer behaviors. In this episode, Stephani shares the highs, the lows, and her approach to building lasting customer relationships in retail.
Here’s a glimpse of what you’ll learn:The journey of building a brand through fashion and connection.
Resilience and adaptability in navigating economic downturns.
The role of rebranding in business evolution and growth.
Leveraging customer feedback to drive innovation and transformation.
Building strong relationships with customers for long-term success.
The impact of brand identity on recognition and market positioning.
Embracing change as a key to business sustainability.
Humanizing e-commerce to enhance customer loyalty.
The growing importance of social commerce in retail.
Personal touches, like handwritten notes, that strengthen customer relationships.
This episode is brought to you by BSR Digital.
BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.
To learn more about BSR Digital, visit their website or book a call here.
