In this video, Brian Roisentul emphasizes the importance of creating unforgettable customer experiences rather than just focusing on conversions. He shares insights on how brands can transform mundane touchpoints into magical moments, engage customers through personalization and education, and implement innovative strategies for customer retention and feedback.
Here's a glimpse of what you'll learn:
Focus on creating unforgettable customer experiences, not just conversions
Map out all customer touchpoints to find areas for improvement
Surprise customers in unexpected ways to spark word-of-mouth
Educate customers on their purchases to increase usage and sales
Make small, thoughtful changes...no big budget required
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This episode is brought to you by BSR Digital.
BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.
To learn more about BSR Digital, visit their website or book a call here.
