When the news isn’t pretty and the clock says 5:50 p.m., leadership shows up in what you do next. Vic Tarasik and David Wofford get real about communication across the chain, from manufacturer to WD to the bay. You’ll hear the 5:50 scramble that turned a blown delivery into trust, why drivers are the face of the brand at your door, and how a simple “I’d like to start over” can rescue a relationship after emotions run hot.
Inside the shop, we talk about running short, structured team huddles (without the gripe-fest) and the rule that every complaint must come with a solution. Bottom line: communicate early, value your people, lead with solutions, and when you miss, own it and reset.
You’ll learn:
Why early, honest ETAs beat silence
How appreciation for drivers creates real speed
A simple framework for productive team huddles
The reset line that rebuilds trust after a blowup
