Every time you click "buy now," an invisible crisis unfolds. In Japan, 1 in 10 packages requires redelivery, costing 174,000 hours and 392 tons of CO2 annually. Join Professor Haru and student Sakura as they explore why Japanese consumers say "sorry" 89.5% of the time, how delivery robots are changing the game, and what the 2024 logistics crisis means for the future of e-commerce.
◆Introduction:
When Politeness Becomes a Problem
Japan's delivery system is breaking under the weight of good intentions. With a 10.2% redelivery rate, drivers work overtime while consumers apologize for missing deliveries. This episode uncovers the hidden cost of "free shipping," explores cutting-edge solutions from contactless delivery to autonomous robots, and reveals why 30% of Japanese people have never heard of the industry's biggest challenge. Discover how technology, policy, and cultural change are reshaping logistics in the world's most efficient nation.
◆Related Page
Ministry of Land, Infrastructure, Transport and Tourism (MLIT) October survey: Redelivery rate of parcels drops 0.9 points year-on-year to 10.2%.
https://www.tsuhannews.jp/shopblogs/detail/73946
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Looking back on 2024 — Logistics challenges hit the e-commerce industry hard!
https://www.tsuhannews.jp/shopblogs/detail/74132
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Survey results released on the convenience of “delivery drop-off” services: What is the reality behind people choosing it even when they’re at home?
https://www.commercepick.com/archives/58809
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Installation of parcel lockers reduces annual redelivery time by 174,000 hours and cuts CO₂ emissions by 392 tons.
https://www.commercepick.com/archives/60051
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Yamato Transport launches a pilot program using autonomous delivery robots in large apartment complexes.
https://www.tsuhannews.jp/shopblogs/detail/74720
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Startup Growth Story: PacPort CEO Mr. Shen — Standing out with unmatched technology and proposals.
https://netkeizai.com/articles/detail/14212
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Yahoo! Shopping launches a campaign to reduce redeliveries: Earn points by choosing “delivery drop-off” or scheduling with flexible delivery dates.
https://netkeizai.com/articles/detail/12887
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Free shipping perception survey: 40% believe “the cost is covered by the retailer as a service.”
https://www.tsuhannews.jp/shopblogs/detail/73798
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Felissimo introduces new “product delivery bags,” reducing packaging materials by 2.5 tons annually.
https://www.tsuhannews.jp/shopblogs/detail/74828
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◆Note
