Description

Manasi Shukla is the founder of Safrela Consulting and brings over twenty years of experience designing and implementing customer education and training programs for healthcare organizations. She has trained clinical teams and driven product adoption at industry leaders such as Medtronic and Intuitive Surgical, as well as several innovative startups.

Manasi specializes in scaling onboarding, driving product adoption, and building strategic training solutions that deliver measurable business impact. She holds a Bachelor’s degree in Computer Engineering from the University of Ottawa and a Master’s in Biomedical Engineering from Cornell University.

During this episode, we discuss:

• Her career as a biomedical engineer working in hospitals and supporting physicians during procedures
• What made her want to pursue customer education
• The importance of investing in education and training programs
• How to leverage happy customers and ensure they stay happy
• Advice for getting started with an education and training program
• How to get all teams on the same page
• Setting metrics for your product
• Using AI for content development
• The importance of talking to people when you get into tech

And more. Tune into this episode as we dive into all things customer education!