Conversations are no longer limited to customer support, they’re becoming the foundation of modern commerce.Today, customers don’t just browse websites; they ask questions, share preferences, compare options, and expect instant responses across chat, DMs, and WhatsApp. This shift has pushed AI chatbots from being simple support tools to becoming digital storefront assistants.AI chatbots are no longer just resolving tickets, they’re influencing purchase decisions, recommending products, handling objections, and even driving revenue. The brands that understand this shift are building conversational infrastructure, not just adding chat widgets.In this episode of the DilSe Omni Podcast, we explore the real use of conversational commerce with AI bots, and why brands need to rethink how they choose their AI partners.About the guest: Sonakshi Nathani is the Co-founder & CEO of @GetManifestAI & @bikglobal and was previously part of the team behind Bik.ai. She builds AI solutions that help brands turn conversational interactions into real revenue by solving complex commerce use cases with practical, customer-centric technology.
