Are you looking to improve your patients' overall experience and minimize any complaints?
In this week’s episode of the Healthcare Provider Happy Hour, I will be discussing four tactics you can apply today, in order to give your patients the best experience. Through my own personal & clinical experiences, an interview with a past guest and patients on the show,, and some of the research, I have pinpointed some of the most common pain points or complaints of patients and how we as healthcare providers can resolve them.
Listen to the full episode to learn:
- What the #1 complaint of patients is according to studies
- Questions you should be asking your patients each session
- How to manage expectations of patients in order to provide the best care
- Why it’s important to keep an open dialogue with your patients and have full transparency
- Four tactics to implement now to improve your patients' overall experience
Grab your drink of choice and join the conversation!
Resources
Healthcare Provider Happy Hour Episode with Barbara Khozam:
https://jennifergeorge.libsyn.com/how-to-better-deal-with-difficult-patient-situations-enhance-the-overall-patient-experience-with-barbara-khozam
https://participatorymedicine.org/journal/evidence/research/2015/06/25/what-do-people-want-from-their-health-care-a-qualitative-study/
https://www.beckershospitalreview.com/hospital-management-administration/patients-no-1-complaint-front-desk-staff.html
https://www.beckershospitalreview.com/quality/10-most-common-patient-complaints-grievances-with-hospitals.html
Connect with Jennifer George:
Click here to check out my award-winning book about connecting and communicating with patients to create empowering experiences!
