In this episode you will learn:
Absolutely : completely
apologize: say you are sorry for something
backstroke: you guessed it.... a swimming move done your back!
bad day: a day when you seem to have a lot of problems.
beef about: complain
correct: fix, to make something right
immediately: at once; right away
legitimate complaint: a good reason fro mentioning a problem
lovely: very nice
mention: say
