Description

In this Podcast, Dien Le and James Angus (Bluestone Mortgages Chief Customer Officer) have a candid chat about the anniversary of Bluestone's launch of their Prime Product.  More often than not, Brokers do not associate Prime Lending with Bluestone.  Topics discussed are: How has it been received, what challenges have they had and most importantly, what it means to have Prime offering and the Pillars Bluestone have in place to support it.

• Not just a rate, but an experience - People First Culture
• Commitment to turnaround time of less than 2 days
• Hold / Wait times on the phone is no where near what can be deemed unprofessional
• Internal staff levels to meet expectations of a broker.
• Working with credit underwriters that will talk to you.

Also discussed are who will win the Melbourne Cup, what the RBA may do with rates and how the economy is going. Are the media focusing on the wrong stats?