It's no secret that the financial services industry is one of the most heavily regulated consumer sectors in the UK. But can regulation, or voluntary commitments, become an advantage? In this fascinating MRX Lab episode, we speak to Patrick Alcantara, Director of Compliance and Insight at Lending Standards Board about how consumer duty (and voluntary governance) represents an opportunity for forward-thinking brands.
But that's not all. Over the course of 20 minutes, we cover a wide range of topics - including routes into the industry, the skills that set researchers up for success and how customer closeness defines successful insight.
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Presented by: Mike Connor, SDR @ FlexMR
Featuring: Patrick Alcantara, Director of Compliance and Insight @ Lending Standards Board
For more info on FlexMR, visit www.flexmr.net
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