Artificial intelligence (AI) may be the key to helping the Philippine economy get back on its feet. Without sufficient technology and automation in place, high-touch human operations are paralyzed. As the world recovers, it will require a re-imagination of human and business processes to future-proof against the next crisis.
In this episode, BusinessWorld reporter Jenina Ibanez speaks with Dong Shou, co-founder and chief operating officer of ADVANCE.AI, an artificial intelligence and big-data company headquartered in Singapore.
They talk about optical character recognition (OCR), facial recognition, natural language processing, along with big data analysis, and how these AI technologies can help businesses thrive in a post-pandemic world.
Instead of fearing digital transformation, businesses must embrace it. "Digital transformation is a process. It takes time. You don’t have to go from the beginning to the end in one big step. You can take small steps along the way to your big goal," says Mr. Shou.
And reaching that goal requires infrastructure, government support, and increased data security. It also calls for the upskilling of human beings, who can leave rote tasks to machines in favor of endeavors that need more creativity and critical thinking.
Recorded remotely on April 20. Produced by Nina M. Diaz, Paolo L. Lopez, and Sam L. Marcelo.
