Teleperformance Philippines (TP) received its fifth consecutive “Great Place to Work” certification this year, based on responses from a 2022 trust index survey conducted by Great Place to Work, an international institute that does research on company culture.
In this B-Side episode, TP senior vice president for human capital resource management Jeffrey Johnson tells BusinessWorld reporter Brontë H. Lacsamana how companies can keep a human touch in the hybrid workplace.
“It’s really important that you listen to employees because the employees will tell you what it is they want when it comes to engaging from a digital perspective,” said Mr. Johnson. “As long as you’re listening and then actively applying solutions for that, I think that’s a key success factor to making sure that you’re able to drive the right engagement.”
Recorded remotely in August 2022. Produced by Earl R. Lagundino and Sam L. Marcelo.
