How do we build the bank of the future? In this B-Side episode, Raghav Gupta, managing director of Coursera India and Asia Pacific, talks about the increased demand for digitalization in the banking sector and compares deep-skilling with “learning in the flow of work.”
"We've seen a general focus on skills around digitalization, skills around data, and skills around working remotely,” Mr. Gupta tells BusinessWorld reporter Keisha B. Ta-asan. “We've seen that many banking companies have adopted a digital first strategy because the customer is digitally savvy.”
There are close to 1.7 million Filipinos who use Coursera, an online learning platform. It counts among its clients Bank of the Philippine Islands (BPI), which Mr. Gupta uses as an example to illustrate the importance of digital transformation in financial services.
Recorded remotely September 2022. Produced by Joseph Emmanuel L. Garcia and Sam L. Marcelo.
