Alorica, a provider of customer management outsourcing solutions, has a young workforce: 30% are from Gen Z, and around 61% are millennials. "Freedom of thought is very important for them," said Irene L. Tan, vice-president for learning and development at Alorica Philippines, Inc., who added that the company has benefited from the "brilliant ideas" originating from these generational cohorts. In this episode of B-Side, she tells BusinessWorld reporter Patricia B. Mirasol how intentional communication and creating a culture of care are keys to retaining young talent when most of them are working from home because of the pandemic.
This B-Side episode was recorded remotely on April 15. Produced by Paolo L. Lopez and Sam L. Marcelo.
