This week John and Matt talk about the ladder of inference and leaps of abstraction. First proposed by Chris Argyris, way back in 1970, the ladder of inference is a way of describing how you move from a piece of data (a comment made to you, or something that you have observed to happen), through a series of mental processes to a conclusion. We discuss how this method can be used in our culture to gain empathy and understanding for those who may not agree with our point of view.